What Information We Collect and Why
We collect the information needed to run your account and process your transactions. At registration, this means your name, email address, mobile number, and the payment channel you choose — JazzCash, Easypaisa, Raast, bank transfer, or debit card. When you make a deposit or withdrawal, the
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transaction reference and wallet identifier are logged against your account record so disputes can be resolved and your history remains accurate. We also collect device and session data — your IP address, browser type, and which pages you open — to keep the platform secure and
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detect unusual access patterns. If you contact our support team, the content of that exchange is stored so we can follow up properly. We do not sell your personal data to third parties, and we do not share it with marketing partners without your consent. Data
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we hold is retained for as long as your account is active and for a reasonable period afterward, as required by the jurisdiction in which we operate. Where local law in Pakistan or another eligible region imposes specific retention or deletion rules, those rules apply. You
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can request a copy of the data we hold on you, ask us to correct an error, or ask for deletion by writing to our data contact listed on this page.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.